Service Charter

SERVICE RENDEREDCLIENT REQUIREMENTSUSER CHARGESTIME TO ACCESS THE SERVICE
Front Office Desk Services/Inquiries
  • Visit
  • Phone
  • Letter
  • Email/Online Enqiury
Free
  • Within 5 minutes of visiting or phone call
  • Within 24 hours upon receipt of a letter or email
Acknowledging receipt of declarations(slip)Submission of a commissioned declarationfree1 to 2 days
Statutory return oof copies of declarations to declarationsSubmission of duly commissioned declarationfreewithin 6 months
Providence copies of declarations to declarations upon requestSubmission of duly commissioned declarationfree2 to 5 days
Provide of blank forms to declarations
Provide public access to declarationsSubmission of prescribed application formfreeWithin 14 days
Provide technical advice on declarations
  • A summary of the complaint
  • Particulars of the complainant(through visit or phone call or email or online inquiry
FreeInstant feedback within 10 working days
Receipt of complaints and feedback
Receipt of whistle blowing tips and provide feedback
  • A summary of the complaint
  • Particulars of the complainant(through visit or phone call or email or online inquiry
FreeInstant feedback within 5 days