| SERVICE RENDERED | CLIENT REQUIREMENTS | USER CHARGES | TIME TO ACCESS THE SERVICE |
| Front Office Desk Services/Inquiries |
- Visit
- Phone
- Letter
- Email/Online Enqiury
| Free | - Within 5 minutes of visiting or phone call
- Within 24 hours upon receipt of a letter or email
|
| Acknowledging receipt of declarations(slip) | Submission of a commissioned declaration | free | 1 to 2 days |
| Statutory return oof copies of declarations to declarations | Submission of duly commissioned declaration | free | within 6 months |
| Providence copies of declarations to declarations upon request | Submission of duly commissioned declaration | free | 2 to 5 days |
| Provide of blank forms to declarations | | | |
| Provide public access to declarations | Submission of prescribed application form | free | Within 14 days |
| Provide technical advice on declarations |
- A summary of the complaint
- Particulars of the complainant(through visit or phone call or email or online inquiry
| Free | Instant feedback within 10 working days |
| Receipt of complaints and feedback | | | |
| Receipt of whistle blowing tips and provide feedback |
- A summary of the complaint
- Particulars of the complainant(through visit or phone call or email or online inquiry
| Free | Instant feedback within 5 days |
| | | |